According to § 5 TMG
Online dispute resolution
The European Commission provides a platform for online dispute resolution at https://ec.europa.eu/consumers/odr/ that consumers can use to settle a dispute and on which further information on the subject of dispute resolution can be found.
Out-of-court dispute resolution
We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board in the event of a dispute with a consumer.